Quality is everybody’s responsibility
Breanheath is one of the largest, truly independent providers of cleaning services in the North West and we take our commitment to quality and customer service very seriously. Our customer service team ensure that all enquiries are handled and resolved in a timely manner.
At Breanheath, retaining customers is crucial and we pride ourselves on responding effectively to customer feedback. We have invested significantly to create a quality culture within our organisation. We believe that consistently high standards of quality service ensure sustainable long-term relationships with our clients.
By working closely with each of our customers and understanding their individual needs, we can provide efficient, high-quality solutions to all cleaning requirements to suit the specific needs or your business.
- Bespoke electronic auditing system used to review and improve our services
- IOS9001 Quality Audit systems accredited
Cleaning that focuses on Quality
Breanheath use industry-approved software to create bespoke cleaning specifications to exacting standards. By regularly completing electronic quality audits, we ensure customers’ expectations are achieved and maintained.
Adhering to the ISO9001 Quality Management system assists in identifying opportunities to improve performance and assure customer satisfaction. Our service quality is based on:
- Accessibility, reliability and responsiveness to clients
- Tailoring and empathy of service
- Consistency in service
- Employee training on policies, procedures and techniques
Our quality principles:
- Customer needs and expectations for all services are fully satisfied
- Quality objectives are maintained with full compliance with ISO standards
- Periodic Management Reviews of the Quality Management System
- Efficient and timely service delivery, focusing on reliability
- Quality of Experience measuring the overall level of customer satisfaction
Occasionally, Breanheath will sub-contract particular services. We are committed to ensuring that all sub-contractors we enlist are fully qualified and competent in accordance with accepted industry standards.
To contact our customer service team, please call: 0808 164 4160